Before Finalizing an Order Please Read:
Decals will not stick to:
- Medium to heavily textured walls
- VOC Free/Low VOC Paint
- Eco-friendly Paint/”Green” Paint
- Freshly painted walls. We recommend waiting a minimum of 3 months before applying decals.
- Paint and Primer Combo Paints
- Gloss Paints
- Decals come with a tester decal. We ask that you first use this decal as a tester and for practice to make sure our vinyl will be compatible with your paint.
- If the tester decal does not stick, chances are your big decal will not. This is a perfect time to roll your package back up and send it back to us for a return.
- Your refund will come back to you when we have the unused decal back in our possession.
- Refunds will not be made for used decals, decals that do not stick, or cause damage.
Shipping and Returns
Pricing & Processing
- Machlao Studio will have sales posted from time to time. Sales are for only the stated date.
Customer must use coupon codes at checkout. Codes cannot be applied after checkout. No exceptions.
- Prices are subject to change at any time.
- Machlao Studio will process your order once it has been cleared and paid in full. Processing time will take 3-5 business days. We reserve the right to take up to 10 business days for your order.
- Custom orders will take a few extra business days to complete which will be agreed before finalizing custom order.
- We ship all decals through USPS Priority Mail, 2-3 business day service.
- We are not responsible for any damages or delays by USPS. We insure all packages through Priority Mail, and customer will be refunded if damages occur. We will work with you on this issue, please contact us and USPS if there is any issue.
- We will ship orders with the name and information provided upon checkout. Customer is responsible for providing accurate address and name information for shipping. Customer will be responsible for replacement if error is made. Please make sure your information is correct before checking out. Once the order is shipped, we cannot change the information.
- If decal is sent back to us, we will send the decal to the customer only at the customers expense.
- We will ship to FPO/AP customers, but please understand it will take longer to reach overseas military customers.
- Customer is responsible for all return expenses for exchanges and returns.
- If the decal has been candled, decals that are already sent will be returned at customers expense.
- All unused decals, excluding custom orders, sales, and clearance items are available for returns.
- Returns must be made within 30 days.
- Machlao Studio cannot issue a “return” of money for a coupon you were not able to use or whatever reason retroactively. On a case by case basis we may issue a credit of the difference in the form of a gift certificate. We cannot issue you a full refund on an item that you used a coupon on.
- Only unused decals can be returned.
- If you’re unhappy with your decal, please put the decal back in the box used to ship, and ship it back to us.
- Our shipping address is:
4766 Campus Ct. NE
Salem, OR 97305
- Customer is responsible for all return shipping fees. We encourage you to use an insured method of shipping.
- We are not responsible for lost packages.
Machlao Studio is not responsible for decals that cause damage to the walls.
We reserve the right to refuse a custom order that is not in line with the views of our company, Machlao Studio.